How PortPro is Helping Best Dray US Triple its Business, Minimize Human Error, and Become a VIP Partner to its BCOs

Executive Brief

Starting in 2022 and quickly growing to two asset-based businesses in California and Georgia, as well as a brokerage division in New York City, Best Dray US is on track to triple its business over the next two years – with help from PortPro. After a rigorous selection process – comparing PortPro to legacy-based systems, COO Juda Farkus decided that PortPro was the better technology partner to help them grow their business. He especially liked the fact that the team at PortPro all come from the drayage industry and understand first-hand the challenges Best Dray faces. 

According to Juda, PortPro provides the technology foundation that allows them to be a great vendor to their BCOs.  Best Dray’s priority is to ensure that its customers’ containers have no holds, safeguarding them from costly demurrage fees. They believe in transparency and open communication at all times, ensuring that customers are informed throughout the journey. PortPro gives them the tools to keep these commitments.

After a thorough review of options, why did you select PortPro?

Juda loved that PortPro’s team has deep roots and experience in the drayage industry and loved the features and options that helped them operate as efficiently as possible and anticipate issues before they became a problem. “At the end of the day, we felt PortPro would grow WITH us.”

The onboarding process was easy and continued customer service support is always there when needed.

How is PortPro helping you boost operational performance and internal productivity?

From the start, we saw the time savings and improvement in quality control. Our dispatchers don’t have to waste time making appointments at the terminals. Everything is automatically updated – reducing any chance of human error. This allows our dispatchers and drivers extra time to focus on more important things.

How does PortPro help Best Dray become a better vendor to its BCOs?

All the time we had spent on manual entries and tracking is now allocated to helping us be better vendors to our customers – the BCOs.  Think of it as a domino effect – we’re able to be more efficient and provide more transparency to our customers, who, in turn, can offer that same visibility to their customers. The fact that we can now help our customers keep their respective commitments and goals makes us a VIP vendor. And that process starts with PortPro’s technology and innovative mindset to keep us up-to-date on the latest tech trends that impact the Drayage industry.