For too long, “Customer Success” has been boxed into a reactive role—something that happens after a product is delivered, when problems arise, or when a renewal is looming. But in a market that moves fast and rewards value over volume, that approach is no longer viable.

Meet PortPro's Spreadsheet Agent. PortPro’s newest AI agent keeps your spreadsheets synced with your TMS — automatically. It’s perfect for carriers managing multiple spreadsheets across multiple customers. Read this blog to see how it works.

Estimate ETA within 5 minute accuracy and proactively respond to delays (before they become problems).

Returning empty containers is a pain. Between scattered emails, LFD deadlines, and the risk of demurrage fees, the process can feel like a full-time job. That’s why we built something better: the Empty Return Agent — your new AI-powered teammate for handling empties like a pro.

Last week, we went live with a no-fluff webinar that gave a behind-the-scenes look at how AI is changing the game for drayage operations. If you missed it, no worries — we’ve got the full breakdown right here. Hosted by PortPro CEO Mike Mecca and CGO Corey Abbott, the session covered why we’re building AI, what it can do today, and where it’s headed next.

Joseph shares a quick tip on how to use the new Department of Energy Fuel Matrix feature. This easy to follow overview demonstrates how to set up fuel surcharges based on current DoE fuel prices, tailored by region and updated weekly or monthly. Whether you're managing multiple areas or want more accuracy in your billing, this tool helps ensure your fuel charges stay aligned and compliant. It's a simple way to make your operations more efficient and your pricing more precise.

In an industry where time is money and every inefficiency compounds costs, trucking companies and brokers are often bogged down by the very backbone of their operations: manual, repetitive tasks.

New in-system tools reduce manual work, surface key insights, and automate daily tasks — helps teams stay focused and responsive in a challenging freight environment

Kira showcases the Waiting Time Audit feature, a valuable tool for tracking driver time at key locations and managing wait time charges. It helps users spot trends in driver efficiency, identify areas for faster turnarounds, and apply charges when wait times exceed set limits. With downloadable reports that include timestamps and driver app screenshots, it’s easy to back up charges and minimize client disputes.

By cutting invoice processing time in half, OCTS accelerates revenue cycles, improving cash flow and setting the stage for continued expansion.

Terrell introduces the Problem Containers Module, a powerful tool for flagging container tracking issues, demurrage risks, missed cutoffs, and invalid container numbers. By taking advantage of this feature users can quickly take action to resolve issues before they impact operations!

Thinking about transitioning part of your fleet from diesel to electric? You’re not alone—but the industry’s technical jargon can be overwhelming. At PortPro, we’ve got you covered. Our latest glossary breaks down key terms and phrases related to electric fleets, giving you the knowledge you need to make informed business and equipment decisions with confidence.

PortPro, the leading transportation software provider for the drayage industry, proudly announces that two of its leaders have been recognized as outstanding executives whose accomplishments offer a roadmap for other leaders looking to leverage the supply chain for their competitive advantage. Toni Pisano, Chief Customer Officer and Board Member, has been named a Top Transportation Innovator, and Walker Banks, Chief Operating Officer, has been honored as a Rising Star (Under 39).

Annie highlights how easy it is to create and apply credit memos within the system. This feature simplifies the process of managing credits by allowing users to quickly generate, approve, and apply them to invoices—all in just a few steps. Businesses can ensure accuracy and efficiency in their accounts receivable workflow. By leveraging this functionality, users can maintain better financial organization and provide a smoother experience for their customers.

In an industry where every minute counts, the question isn’t just how much time you’re saving—it’s what you’re doing with it.

Victor displays how to set up automated email notifications by using our System Generated Emails feature. This feature allows you to customize your emails with dynamic fields like container numbers and load details and automate notifications for things like weight updates, POD attachments, and load status changes. By organizing email notifications for customers this feature will save time and cut down on email clutter.

“It’s a privilege to be recognized, especially after being named a Top Transportation Software and Tech Provider by Food Logistics and Supply & Demand Chain Executive,” said Toni Pisano. “This recognition reflects the dedication of our team and the value our clients gain from our TMS platform, especially our new AI initiatives for scheduling, routing, and dispatch optimization.”

Drayage is often referred to as the "first mile" of logistics, playing a crucial role in the movement of goods within the supply chain. Whether you're new to the industry or looking to sharpen your knowledge, understanding the key terms used in drayage can help you navigate this complex and fast-paced sector with confidence. This glossary breaks down the most commonly used drayage terms, ensuring you stay informed and up to speed with the language of the industry. -Your friends at PortPro

Logistics Manager, Miriam Roldan Narito, expresses how Armen Transportation's transition from analogue to digital via PortPro allows her to work from anywhere.

In today’s logistics landscape, drayage trucking companies need to adopt modern technologies to stay competitive. Electronic Data Interchange (EDI) plays a key role by enabling efficient data exchange between systems, minimizing errors, and improving operations. For companies aiming to grow and partner with larger shippers, implementing EDI has become essential.

Harrison shares how to use the new Dual Transactions feature. This feature allows you to quickly pair loads. Like returning an empty container and picking up a loaded one in one move. Demonstrating how to dispatch drivers in seconds and keep plans organized with the Driver Planner. Want to boost your team’s efficiency? Start using this feature today!

With a state-of-the-art facility strategically located in Brampton, Ontario, S & R Trucking has been moving containers for manufacturers to and from the rail yards for over 30 years. After dealing with the frustrations of a server-based, legacy software system, S&R decided to replace it with PortPro in 2021 and never looked back.

This year was full of disruption and innovation in drayage, and 2025 is shaping up to be another dynamic time for the first mile of the supply chain.

As the new year begins, the supply chain community has plenty on its mind. There are large unknowns, like how exactly the next administration will affect trucking regulations and trade policies and how, in turn, that might affect drayage carriers.

Food Logistics and Supply & Demand Chain Executive select PortPro as a leading AI-enabled technology company offering real-time visibility, cost savings, and efficiencies for the supply chain

We are building a world-class sales team of trusted advisors to help new customers digitize their businesses, embrace technology's benefits, and replace current, manually driven, and costly processes

Recognition by Food Logistics and Supply & Demand Chain Executive honors new-to-market software and technology solutions designed to provide automation, efficiency, and visibility to the supply chain space.

According to a 2023 American Trucking Association (ATA) report, nearly 70% of trucking companies still rely on outdated, manual systems for key tasks like dispatch, billing, and tracking

Ingrid explains how to create a quote in PortPro by using Port Pro's quoting tool, a feature designed to save you time and hassle. Showing how simple it is to navigate the Quotes section, set up a new quote, and let the Calculate Rate feature automatically pull in matching tariff rates. You can add charges manually, make edits, download, or email your quote right from the same screen. Keeping your quotes accurate and up-to-date has never been easier.

PortPro, the premier transportation software provider for the drayage industry, today announced it ranked #84 on the 2024 Deloitte Technology Fast 500™, a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies in North America.

PortPro hosted our PortFest 2024 last week, and I was thrilled to welcome so many of you to the event. We talked about the present and future of the drayage industry, along with the key features we’re developing at PortPro to help drayage operators work seamlessly and efficiently in this never-boring world of logistics.

Information-Packed Industry Review Looks Back at One of The Most Challenging Years for The Front Lines of The Supply Chain

Kira takes you through using PortPro's Customer Portal, a game-changing tool that gives our trucking or brokerage customers the ability to give THEIR customer a free portal for better visibility. With this portal, customers can get a real-time view of their loads, track their containers, view documentation and more. It makes communication between carrier and customer easier and more centralized than ever before!

People are starting to cast their ballots for the next president of the U.S. The outcome of the election could impact supply chains, tariffs, and emissions regulations. The So California Supply Chain Meetup recently held an event to discuss what we might see following the election results.

Terrell explains how to create and customize Dispatch Views to make the load board work more efficiently for your team. Demonstrating how to set it up so dispatch teams can quickly access the most important information. Setting up these custom views can optimize operations and boost productivity, so your team can stay focused and get more done with less effort.

We are building a world-class sales team of trusted advisors to help new customers digitize their businesses, embrace technology's benefits, and replace current, manually driven, and costly processes

Depending on your social circle, your feeds might be buzzing with news about Diddy’s accusers or the vice presidential debate. But what the internet should be talking about is a far bigger issue with dire consequences for small businesses and consumers. That issue is the strike happening as we speak at seaports along the East and Gulf Coasts.

Jason Johnson, Truckman’s VP Operations is bullish on the company’s future with 10-15% consistent growth month-over-month after two years in business.

Toni Ann Careccio-Pisano, Chief Customer Officer and Board Member is honored for her accomplishments and leadership in the supply chain.

We believe that everything starts with our customers. Whether it’s a new product release, or a feature enhancement, your insights drive our innovation. Our customers don’t just use the PortPro platform – they’re actively shaping it.

From slashing driver onboarding time by 90% to automating dispatch and boosting cash flow, Mayor West Coast leverages PortPro’s AI-powered TMS to save hundreds of hours, reduce costs, and grow their business.

Moving away from an old legacy system that no longer worked for them, Fast Lane Transportation is reaping the benefits of PortPro’s TMS Platform. Fast Lane has achieved remarkable time savings thanks to automation and seamless workflows. The dispatch and accounting teams have cut work hours by 30-35%, saving up to 800 hours annually on average. Meanwhile, drivers save an impressive 7,500 hours per year using the driver app. These efficiencies have allowed Fast Lane to boost its trucking capacity by 40%—all without adding resources or staff.

Automated Driver Pay, Superior Load Management, and 24/7 Visibility Are Biggest Contributors

The drayage industry in Southern California is facing challenging times with more increases in freight volumes, low rates and continuous regulations on emissions standards and more.

Victor walks you through how to easily manage street turns in the system. Highlighting how using street turns can save you the time of manually adding drivers for tracking, making the whole process much smoother. This will allow the system to keep track of everything from pickup to delivery, so you’re always in the loop without the extra effort!

Building and maintaining loyal, happy customers is critical… especially today in the trucking industry. That’s why we built a strong Customer Success team to focus 100% on PortPro’s clients.

PortPro has become an essential tool for their team.

Darrin explains how PortPro has transformed their day-to-day operations with its user-friendly features.

They now enjoy full visibility into their supply chain, the ability to regularly track loads, run reports, have accurate invoicing, and operate more efficiently than ever.

Kira shows you how to simplify your workflow with the new Embedded Email Inbox feature. Illustrating how this powerful tool automates email processing, tags, and organizes your messages, so you can easily manage loads and client communications all in one place—no more switching back and forth between your inbox and TMS. It’s a game-changer for staying on top of everything!

G2’s Global Software Market Consistently Scores PortPro as a Best Performer — Directly Reported by Drayage Trucking Companies

The potential implications for AI in supply chain management are enormous—and exciting. PortPro’s Toni Pisano describes for Fast Company how companies can prepare to benefit from AI in logistics and supply chain management.

The So Cal Supply Chain Meetup Group discussed year-to-date surprises (more GDP growth and increased import volume), challenges (low rates for trucking and data fragmentation) and what to expect for the rest of the year during the Harbor Trucking Association’s DrayTECH 2024 conference.

Terrell shares some great tips on optimizing group settings to make your operations run smoother. Walking you through how to create custom groups for terminals, cities, and postal codes, so you can easily manage customers with similar locations or rate needs. It’s a simple way to streamline processes and keep everything organized, making life a lot easier for your team.

Powered by Generative AI, New Features Drastically Improve How Logistics Teams Manage their Operations, Improve Team Collaboration, and Strengthen Customer Relationships

Hear the challenges Talon Logistics faced with a legacy system that stopped working for them. Manny’s revenue went from $2.5 million when he purchased the business in 2020 to $25 million in 2024. Talon Logistics credits its increased efficiency using PortPro’s technology to its profitability and expansion from one California port to eleven U.S. ports today.

Juda Farkus and the team at Best Dray US have big plans for Best Dray’s future — with goals to triple business over the next year or two. Juda credits PortPro for helping them operate efficiently and become valued customer vendors. According to Juda, “PortPro knows the trucking industry. It’s what sets them apart from others."

Annie walks you through PortPro’s Customer Service Dashboard, a must-have tool for dispatchers, customer service reps, and operations managers. Highlighting how it gives you a quick and easy way to view and manage all pending loads in one place. Demonstrating the dashboard’s key features, like effortlessly accessing important details such as container vessel ETAs, pickup and return appointments, and load cut-off dates. It’s a simple, efficient way to stay on top of everything in the day-to-day operations.

Realistic expectations are key in evaluating what’s the best technology investment for your business. Read on for Toni Ann Careccio’s eight suggestions. Follow these steps and we promise that your expectations will be more aligned with your business goals. 

Manny talks about how his company’s operations have become more efficient and improved as a result of PortPro’s system.

Technology is the only way forward for supply chain companies and hesitancy is a competitive disadvantage.

Doug Smith shares more about the challenges CJ Logistics faced, and how they are now saving 204 hours per month with their back office staff, dispatchers and drivers as a direct result of PortPro’s TMS.

Step into the world of advanced logistics with this special episode of "Ocean Freight TV," hosted by Steve Ferreira called “Game Theory, Drayage Edition”. In this engaging episode, our Chief Customer Officer, Toni, offers a glimpse into the cutting-edge technologies behind PortPro's success in transforming drayage logistics. Gain a deeper understanding of how we're shaping the future of freight management. To see this innovation in action, watch the video here.

Michael Mecca, Founder and Chief Executive Officer, Toni Ann Careccio, Chief Customer Officer, and Walker Banks, Chief Operating Officer are Named Rising Stars in the Supply Chain

Read more about the challenges DILE Solutions faced using an older legacy system, and how PortPro’s technology has been a game-changer for their employees and drivers. Not only are they saving valuable time managing 250-300 shipments weekly, but their cash flow has dramatically improved as a result of faster, more accurate billing. The new hybrid solution gives them ONE central place to access everything they need for both their trucking and brokerage divisions – giving them full transparency in real time.

In the rapidly evolving landscape that is drayage, efficiency is key. Companies are constantly seeking innovative solutions to streamline their operations and stay ahead of the curve. One solution, perhaps the most critical, is utilizing a Transportation Management System (TMS) like PortPro, that’s revolutionizing the way goods are moved from ports to warehouses and beyond.

Innovative Technology Helps Drayage Companies Operating Both Asset and Non-Asset Divisions

Read more about the challenges CJ Logistics faced, and how they are now saving 204 hours per month with their back office staff, dispatchers and drivers as a direct result of PortPro’s TMS. That adds up to nearly 2,500 hours per year. They are enjoying the full transparency into their supply chain, the ability to regularly run reports, have accurate invoicing, and overall productivity gains —- enabling them to free up their time for more growth.

At one time or another, we all have to deal with a down market cycle. Here are two ways to gain a competitive advantage when that time comes.

Los Angeles and Long Beach are two of the busiest ports in the U.S. — and the world. They’re on the front lines of supply chain challenges and innovation. For every logistics hiccup or astonishment you encounter as a company or a consumer, these ports see them first.

PortPro closed the year being named a 2023 Top Tech Startup by two leading industry publications, Food Logistics and Supply & Demand Chain Executive.

PortPro recently announced that for the second consecutive quarter it is recognized as a top performer by G2, a global software marketplace, helping 80 million people each year make smarter software decisions based on authentic peer reviews.

Darrell Cheng has been using PortPro for a year and explains how his company, Canaan Xpress, has been using PortPro to improve his drayage operations and give more transparency to his customers.

PortPro Chief Customer Officer Toni Ann Careccio shared her perspective in a recent article discussing the drayage industry's technological crossroads

PortPro, the premier transportation software provider for the drayage industry, has been recognized as a top tech startup by Food Logistics and Supply & Demand Chain Executive, two of the industry’s leading publications. PortPro was selected for excellence in the Transportation Management System (TMS) category for its new Appointment Setting enhancement.

Because drayage has gained attention and competing carriers are looking for advantages, technology offers an opportunity to improve this link in our supply chain.

If your Net Promoter Score (NPS) score is low, your brand loyalty is hurting; or if you’re seeing customers transition to competitors, then your software onboarding process could be the culprit.

Sandra Hernandez, CFO at GOH Express, reflects on the challenges they faced before discovering PortPro. After trying out four other companies to enhance their operations, they finally found success with PortPro on their fifth attempt! Since then, they have not encountered any setbacks and have been continuously satisfied with their decision.

Booking appointments can often be a tedious and time-consuming task, especially for staff operating an asset-based drayage trucking company. Traditional methods of coordinating schedules, making calls, and manual entry can result in inefficiencies and human errors. This webinar aims to demonstrate why a Transportation Management System (TMS) integrated with Appointment Booking features is essential for modern-day drayage operations.

Food Logistics and Supply & Demand Chain Executive Recognizes Female Supply Chain Leaders Nationwide

Jennie Abarca, owner of King Fio, talks about her family and business history, life as a company owner and leader, how to be resilient, navigating gender dynamics in the industry, and more.

Get an in-depth understanding of the modern drayage costs - and pitfalls - with strategic tips to manage these costs more effectively.

Discover why PortPro has been awarded top honors in the G2 Tech Marketplace Fall Report 2023. Explore their outstanding performance and impact on the drayage industry.

Many entrepreneurs start businesses with a bright idea, but the ones who excel—and last—are those who recognize who most needs their help. That’s how to even the odds.

Imagine a logistics landscape where communication flows seamlessly, where visibility is crystal clear, and where operations are optimized with precision. This is the promise of drayage software. Through automation, it brings forth enhanced communication, allowing stakeholders to be in sync, and fostering collaboration that's timely and accurate. In this webinar, Walker Banks Vice President of Operations & Corporate Strategy at PortPro will share the impacts he’s witnessing throughout the industry.

In the fast-paced world of logistics, staying ahead requires more than just moving goods from point A to point B. It demands a deep understanding of your operations, real-time insights, and seamless integration capabilities. Join Lisa Wan Executive VP of Operations with Roadex America and Toni Careccio Chief Customer Officer with PortPro as they discuss these challenges and solutions.

With the advent of technology, achieving and maintaining compliance has become easier and more streamlined.

In an era valuing speed and accuracy in logistics, a company adopts PortPro TMS, transforming their operations. Explore the case study.

Discover the cutting-edge advancements in drayage software showcased at PortFest 2023 by PortPro’s CEO Michael Mecca

The supply chain and logistics industry is more competitive than ever – here's how drayage software can give you an edge

Detention and demurrage fees can range from a few hundred to several thousand dollars per day on each container. Here are some strategies for reducing them.

Technology is changing drayage operations. With several software solutions on the market, it’s confusing to pick the right one for your business. In this webinar presented by the Intermodal Association of North America (IANA) and sponsored by PortPro, you’ll hear directly from drayage carrier Talon Logistics how they selected the right solution for their business and what key factors you should consider.

What is TMS? What it is, its perks, various use cases including PortPro's application in drayage, essential features of TMS, and tips for choosing the best transportation management software.

The essential functions of TMS, use cases, and tips on the implementation process.

Explore the latest TMS vendor news and discover PortPro's product focus in this insightful blog post. Stay updated on industry trends, innovations, and how PortPro's solutions can enhance your transportation management system. Read now for valuable insights and optimize your logistics operations with PortPro.io.

Learn valuable strategies for surviving and thriving in times of lower freight volumes. Discover how PortPro's solutions can help optimize your operations, enhance efficiency, and drive success in the face of challenging market conditions. Read now and unlock the key to navigating the evolving logistics landscape at PortPro.io.

Discover why process improvement should become a top priority in times of declining volumes. Learn how to navigate challenges and optimize your operations for long-term success. Read our insightful article on process improvement strategies at PortPro.io today!

Unlock the power of operating software for modernizing the logistics industry. Learn how advanced solutions can optimize operations, boost efficiency, and drive growth. Read now at PortPro.io to stay competitive in the evolving logistics landscape.

Discover effective strategies for optimizing your supply chain in this insightful blog post. Gain valuable insights into improving efficiency, reducing costs, and enhancing overall operations. Read now at PortPro.io and unlock the key to driving success in your supply chain management.

Delve into the fascinating dynamics of supply chain operations and discover the true extent of control available to operators in this thought-provoking blog post. Gain valuable insights into optimizing operations, adapting to market fluctuations, and driving success in your supply chain management. Read now at PortPro.io to unveil the secrets of effective control in the world of supply chains.

The findings of a Cal Poly study shed light on the critical role of strategic integrations in the logistics industry. In this blog, Walker highlights this research stating that integrated solutions are critical for the future of the supply chain.

Learn about the ongoing trends of congestion in the logistics industry, and how PortPro offers innovative solutions to alleviate these challenges for drayage carriers. Explore how TMS technologies can help streamline operations, optimize efficiency, and overcome congestion issues for logistics businesses.

Drayage is a crucial How an interconnected network of SaaS applications can help California trucking companies and owner operators navigate AB5.of the supply chain — the hub for all other spokes — and refers to the transportation of goods over short distances, such as between ports and warehouses or distribution centers.

Drayage is a crucial component of the supply chain — the hub for all other spokes — and refers to the transportation of goods over short distances, such as between ports and warehouses or distribution centers.

Transportation Management Software (TMS) helps companies run their global supply chains from end to end in performant ways

Transportation management software (TMS) is a type of SaaS solution that streamlines and optimizes the operations and logistics involved in transporting goods.

Drayage refers to the movement of goods over a short distance, from “port to door,” ie, from a port to a nearby warehouse or distribution center.

SaaS Product Tenacity & Revenue Durability

December 31, 2022 is the last day 2007-2009 trucks can enter the ports in California. What are your options? What year will diesel trucks be banned for good? What year truck do you need now to work out of the ports?

In this episode I got to interview the CEO & Founder of Franco Trucking. Xavi Franco and I spoke about many things from childhood, the positive impact his father had on him, overcoming personal challenges and the full Franco Trucking story just to name a few!

Michael Ruiz is a Dispatcher at Bound Logistics. He says PortPro is a very fast, easy and versatile system!

Fatima Alegre is the Billing Manager at TMX Intermodal. She likes how simple and easy it is to use PortPro.

Danny Rivera is the owner of DR Inspect & Repair. His company specializes in on-site services. Anything from 90 day inspections to basic repairs that get the trucks back on the road. In this episode he shares how he started as well as some tips on how you can avoid getting put out of service by DOT.

Thomas Robinson, Co-Founder of Ricky's Transport Corp shares the changes they've seen at the company ever since they switched to PortPro!

Roy Chang, a Dispatcher at S&W Global LLC, shares his thoughts on the System after a PortPro Driver App Training session. He is excited about getting started with PortPro and benefiting from all that the system has to offer!

Brandon Mazenod, Operations Manager at ILS Inc., shares how easy the transition to PortPro was for the entire team at ILS! Brandon's favorite thing about PortPro is how documents that drivers upload to the app are instantly available in the system for the team to see!

Bianca Calanche, CEO of Jaspem Truck Line Inc. on why she chose PortPro.

Rochelle Anthony, Assistant Manager at King Fio Trucking LLC, talks about the nightmare before PortPro.

Antonio León, CEO of Leoness Express Inc. knew it was time for a system that could keep up with their workflow. After shopping around for a bit he knew PortPro was the right fit!

Jeremy Sanchez is a Port Trucker with the goal of becoming an Owner Operator. In this episode we discuss his trucking journey.

Walker Banks is VP of Strategy & Business Development at PortPro. Walker talks about his journey through the Software industry and how Tech Companies and Drayage Carriers can work collaboratively to improve the Supply Chain.

Tony León is the owner of Leoness Express Inc. He started as a company driver and worked his way up throughout the years. In this episode he also shares tips for other drivers that aspire to become owner operators or company owners as well.

Bryan Acosta drives for an Owner Operator at the moment. Out of all his previous jobs, he has found truck driving the most rewarding. Tune in and listen to his trucking journey.

The Port Professional Podcast is a series on port-related industry topics, discussions around technologies and current state of the international supply chain featuring industry leaders and innovators.

Learn more about PortPro's new TMS system