Why Your TMS Needs Appointment Booking Features

Returning empty containers should be the easy part. But many carriers are still manually logging into terminal websites to manually book a return appointment (sometimes with limited success). Additionally, we know each customer sometimes has their own unique set of requirements. Warehouses are only open at certain times of the day or days of the week. You can only pick up a chassis at certain times. You might have specific rules around hazmat.

For too long, “Customer Success” has been boxed into a reactive role—something that happens after a product is delivered, when problems arise, or when a renewal is looming. But in a market that moves fast and rewards value over volume, that approach is no longer viable.

Meet PortPro's Spreadsheet Agent. PortPro’s newest AI agent keeps your spreadsheets synced with your TMS — automatically. It’s perfect for carriers managing multiple spreadsheets across multiple customers. Read this blog to see how it works.