S&R Trucking Reduces Driver Dispatch Time by 80% with PortPro’s TMS Platform

Executive Brief

S&R Trucking, based in Brampton, Ontario, had long struggled with an outdated server-based system that lacked the visibility and reporting needed for its growing operations. After learning about PortPro, they decided to make a change.

S&R Trucking manages 300–400 loads daily, transporting goods like raw materials, car parts and accessories, and all types of furniture across Canada and the United States. Zina Gallo, Director of Transportation with over 20 years at S&R, plays a key role in the company’s growth and led the transition from its early days using spreadsheets, to a legacy server-based software that once served its purpose but is now inefficient.

Impressed by PortPro’s intuitive technology and seamless onboarding process, Zina saw the advantages from the outset, especially allowing remote work for team members in India. To address the challenge of training S&R’s Punjabi-speaking drivers, PortPro ensured that the app was compatible in multiple languages, ensuring a smooth adoption of its driver app.

PortPro’s TMS platform has transformed S&R’s operations. S&R’s customers now access a portal for instant updates and automated reports, while S&R’s dispatch team reports an 80% reduction in back-and-forth communication with drivers. Features like live updates, automated appointment scheduling, and improved rate transparency have significantly enhanced efficiency.

Drivers save time and money, with container pick-up and delivery times dropping from 30–40 minutes to just 10 minutes. Improved documentation management further streamlines their workflows.

Zina estimates PortPro saves S&R 3,500 hours annually across customer service and yard operations, reducing workload from 8–9 hours daily to just 1–2 hours. This efficiency allows her team to focus on growth initiatives, fueling the company’s continued expansion.