Crack the code on software onboarding: 5 steps to capitalize on customer enthusiasm

For too long, “Customer Success” has been boxed into a reactive role—something that happens after a product is delivered, when problems arise, or when a renewal is looming. But in a market that moves fast and rewards value over volume, that approach is no longer viable.

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Estimate ETA within 5 minute accuracy and proactively respond to delays (before they become problems).