Customer Service Dashboard

Joseph shares a quick tip on how to use the new Department of Energy Fuel Matrix feature. This easy to follow overview demonstrates how to set up fuel surcharges based on current DoE fuel prices, tailored by region and updated weekly or monthly. Whether you're managing multiple areas or want more accuracy in your billing, this tool helps ensure your fuel charges stay aligned and compliant. It's a simple way to make your operations more efficient and your pricing more precise.

Kira showcases the Waiting Time Audit feature, a valuable tool for tracking driver time at key locations and managing wait time charges. It helps users spot trends in driver efficiency, identify areas for faster turnarounds, and apply charges when wait times exceed set limits. With downloadable reports that include timestamps and driver app screenshots, it’s easy to back up charges and minimize client disputes.

Terrell introduces the Problem Containers Module, a powerful tool for flagging container tracking issues, demurrage risks, missed cutoffs, and invalid container numbers. By taking advantage of this feature users can quickly take action to resolve issues before they impact operations!