You know the drill: a customer calls asking when their container will arrive. You check the GPS. You eyeball the driver’s location. You guess. And if you guess wrong? Late fees, annoyed customers, and a whole lot of wasted time.
The ETA Agent changes all of that. Here’s a quick video to show you how it works:
PortPro’s new ETA Agent delivers minute-level ETA predictions using real-time GPS, live traffic, historical patterns, and AI.
Even better? If something goes sideways (and, let’s face it, something ALWAYS goes sideways) — your ETA agent can react in real time.
Whether an accident, construction, or a surprise chassis shortage at the terminal — your ETA agent PROACTIVELY alerts dispatchers, CSRs, and customers. No more last minute scrambles.
Here’s What You Can Do:
Estimate ETA with ±5 minute accuracy
In one single view, see your customer, CSR, load#, ETA, and total estimated delay time.
It’s more accurate than any ETA estimator you’ve ever seen — since it’s built on real-world traffic, driver behavior, and route history.
Proactively respond to delays
If a truck is running late, the right people get notified automatically — via SMS, email, or in-app.
Here’s a snapshot of your settings, where you can:
Designate which internal people need to be notified — for example, making sure only the CSR is notified of delays
Set the delay threshold that matters to you — for example, get notified if a load is 30 minutes late, but skip the alert for a 5-minute delay.
Tweak the model to your exact preferences — for example, if you want PortPro AI to give more weight to historical data versus weather, it can do so.
Fewer “where’s my truck?” calls
Instead of your customer asking you where their truck is…
…you’re proactively sending email notifications letting them know of any delays.
Say Goodbye to the Old Way
Before ETA Agent:
❌You manually pinged drivers for updates
❌You reacted to problems after they were already happening
❌You’re manually sharing ETA updates with customers
With ETA Agent:
✅ You know where your trucks are—and when they’ll arrive
✅ You get ahead of delays instead of reacting to them
✅ You turn data into smarter operations
It’s Built for the Whole Team
Dispatchers get a dashboard that flags trips at risk, recommends actions, and logs every alert.
Drivers stay focused. Status updates, delay reports, and navigation happen inside the PortPro mobile app.
CSRs get out of the middle — updates flow directly to customers.
Ops Managers see the trends and get the metrics to improve performance at scale.
Ready to set it up?
If you’re already a customer, it’s easy:
Go to the PortPro AI Marketplace
Find the ETA Updates tile and click “Setup”
It instantly starts tracking live GPS, traffic, and historical data
If you’re not a PortPro customer, what are you waiting for?? Head over to schedule a demo and see PortPro in action 😎
