Kira takes you through using PortPro's Customer Portal, a game-changing tool that gives our trucking or brokerage customers the ability to give THEIR customer a free portal for better visibility. With this portal, customers can get a real-time view of their loads, track their containers, view documentation and more. It makes communication between carrier and customer easier and more centralized than ever before!

Terrell explains how to create and customize Dispatch Views to make the load board work more efficiently for your team. Demonstrating how to set it up so dispatch teams can quickly access the most important information. Setting up these custom views can optimize operations and boost productivity, so your team can stay focused and get more done with less effort.

Annie shows you how to set up scheduled reports in PortPro with the Cron Reports feature, so your reports can automatically be sent to customers. This feature makes it super easy to automate report distribution, saving you time and effort by streamlining the whole process. It’s a simple way to keep everything running smoothly without the extra work!

Victor walks you through how to easily manage street turns in the system. Highlighting how using street turns can save you the time of manually adding drivers for tracking, making the whole process much smoother. This will allow the system to keep track of everything from pickup to delivery, so you’re always in the loop without the extra effort!

Kira shows you how to simplify your workflow with the new Embedded Email Inbox feature. Illustrating how this powerful tool automates email processing, tags, and organizes your messages, so you can easily manage loads and client communications all in one place—no more switching back and forth between your inbox and TMS. It’s a game-changer for staying on top of everything!

Terrell shares some great tips on optimizing group settings to make your operations run smoother. Walking you through how to create custom groups for terminals, cities, and postal codes, so you can easily manage customers with similar locations or rate needs. It’s a simple way to streamline processes and keep everything organized, making life a lot easier for your team.

Annie walks you through PortPro’s Customer Service Dashboard, a must-have tool for dispatchers, customer service reps, and operations managers. Highlighting how it gives you a quick and easy way to view and manage all pending loads in one place. Demonstrating the dashboard’s key features, like effortlessly accessing important details such as container vessel ETAs, pickup and return appointments, and load cut-off dates. It’s a simple, efficient way to stay on top of everything in the day-to-day operations.