Meet Ingrid Rosales, PortPro’s Director of Customer Success, and her team – a dedicated and passionate group of professionals (all with drayage industry experience) who assist customers in transitioning from PortPro's onboarding process to becoming fully active users of the PortPro system and beyond. Ingrid and her team operate with one clear goal — make sure customers are happy, using the system in the most optimal way, and helping customers to achieve their business goals. When customers utilize all of the system tools, they perform better and their teams are motivated because they eliminate all the manual processes that made their life difficult. Moving forward, customers operate efficiently and appreciate the extra time to work on growth-oriented projects.