Mayor West Coast Transforms Operations with PortPro: Faster Onboarding, Smoother Workflows & Increased Profits

With a fleet of 50 trucks and a team of 38 dedicated drivers, Mayor West Coast stands as a leading asset-based drayage trucking company, proudly serving the Long Beach and LA ports. Known for its reliability and commitment to going the extra mile, the company has built a stellar reputation in the industry.

But when technology started holding them back, things had to change. After dealing with a series of frustrating tech issues with his outdated TMS system—issues that nearly cost him a key customer—Michael Mayor, President and CEO, knew it was time for an upgrade. That’s when he turned to PortPro.

As a strong and forward-thinking leader, Michael valued his team’s input and recognized the need for a more efficient, automated system. “PortPro responds right away to their customer’s needs, and I love that we no longer have to stress about whether something will work or how it will impact my team and drivers,” he shared.

Now, with PortPro fully automating operations, Mayor West Coast is running smoother than ever. The cost savings have been significant, and Michael is excited to integrate PortPro’s latest AI-powered features, including its cutting-edge AI-enabled embedded email inbox. The future of drayage trucking at Mayor West Coast has never looked brighter.

Onboarding Made Easy

The onboarding process with PortPro was effortless. Michael’s team used to spend two days getting drivers on board with their old system. Today, it only takes 2 hours. Getting drivers to embrace new technology is never easy because it represents a change. However, with PortPro’s app, the drivers immediately saw how much time they can save. Internally, the dispatcher and finance teams found PortPro to be user-friendly with a seamless interface. 

Customer Portal Makes Mayor West Coast a Better Vendor

Mayor West Coast’s customers (and their dispatch team) love the customer portal feature which allows their customers to access real-time data, track loads, and run reports as often as they want. Ultimately, the portal offers full visibility, making Mayor West Coast a better vendor to their clients. This is saving Michael’s team countless hours with over 800 reports sent out automatically each month. 

PortPro's Driver App is a Game Changer

Before PortPro there was no driver app. Now, thanks to the mobile app dispatchers and drivers require fewer calls and text messages and save their dispatcher’s time tracking down paperwork. Everyone appreciates the automated appointment setting, status updates, real-time container tracking, easy document upload, and more.  

Time is money for Mayor West Coast since they are hourly-based, not rate-based. The moment the driver hooks up to a truck they are getting charged. With PortPro they are reducing the drivers’ waiting time. For example, they used to spend a lot of time telling a driver where to bobtail. Now, with PortPro they can automatically see what’s needed and where to pick up any loads. 

This instant visibility reduces the amount of communication with the dispatch team who now come into the office at 5:00 am versus 4:00 am – something their dispatchers really appreciate! 

Drivers also appreciate the ability to upload TIRs (Transports Internationaux Routiers, International Road Transport) and EIRs (Equipment Interchange Receipt) through the app. Today they have uploaded over 600 TIRs in 30 days – resulting in reduced driver wait time and dispatch time spent going to each terminal website.

Dispatchers See Huge Savings

Before PortPro, dispatchers would have to log onto over 30 websites – going “terminal by terminal” to make appointments. PortPro’s automated appointment setting does this automatically, saving dispatchers hundreds of hours. 

Michael had one person working 40 hours a week just to set terminal appointments. He now spends 10 hours a week and uses the extra time on maintenance-related projects. They are also saving at least 20 hours a week on getting the empty returns back. 

Mayor West Coast’s’ quality control has also greatly improved, There is less chance of human error related to data entry. Because everything is now automated, the team can be less reactive and more proactive in planning drivers’ schedules and routes. 

They also save thousands of dollars annually from former demurrage fees and other related fines. With the time saved, Michael created a night shift, which can bring on more drivers, and grow the business.

Customized Reporting is a Huge Bonus

Michael and his team love the customized reports because they can access real-time data to help make smarter business decisions. As a result, they are planning better and have the extra time to focus on growing the business and improving customer service. This is saving Michael’s team countless hours with over 800 reports sent out automatically each month.

Improved Cash Flow

Mayor West Coast used to take 6 days to get an invoice out. With full visibility and automated invoicing, Michael looks forward to seeing this drop to 24 hours. With bills going out faster, the money will come in sooner helping boost cash flow.

New AI-Enabled Features

Michael is excited to start using PortPro’s AI-enabled Embedded Email Inbox feature which allows them to access team member’s emails from within the new TMS.  Now, they simply go to one tab and see everything that happened to any container in one place. It includes all your traditional email capabilities (like composing & replying to emails) for ease in one inbox so they don’t miss a thing.