Lisa Wan
EVP of Operations
Lisa Wan
EVP of Operations
Lisa Wan
EVP of Operations
Lisa Wan
EVP of Operations
How RoadEx CY Inc is Saving 14,325+ Hours Each Year and Growing its Logistics Business Via PortPro
How RoadEx CY Inc is Saving 14,325+ Hours Each Year and Growing its Logistics Business Via PortPro
How RoadEx CY Inc is Saving 14,325+ Hours Each Year and Growing its Logistics Business Via PortPro
How RoadEx CY Inc is Saving 14,325+ Hours Each Year and Growing its Logistics Business Via PortPro
How RoadEx CY Inc is Saving 14,325+ Hours Each Year and Growing its Logistics Business Via PortPro
They now enjoy full visibility into their supply chain, the ability to regularly track loads, run reports, have accurate invoicing, and operate more efficiently than ever.
They now enjoy full visibility into their supply chain, the ability to regularly track loads, run reports, have accurate invoicing, and operate more efficiently than ever.
They now enjoy full visibility into their supply chain, the ability to regularly track loads, run reports, have accurate invoicing, and operate more efficiently than ever.
They now enjoy full visibility into their supply chain, the ability to regularly track loads, run reports, have accurate invoicing, and operate more efficiently than ever.
Play Testimonial
Company Size (Drivers)
120
Type Of Company
Asset-based Transportation Company
Location
Carson, CA
Years in Business
23+
Company Size (Drivers)
120
Type Of Company
Asset-based Transportation Company
Location
Carson, CA
Years in Business
23+
Company Size (Drivers)
120
Type Of Company
Asset-based Transportation Company
Location
Carson, CA
Years in Business
23+
Executive Brief
RoadEx’s EVP of Operations, Lisa Wan was ready to make a change after ten years with a legacy system that was not working for them anymore. Lisa selected PortPro based on their superior technology and state-of-the-art customer portal that provides their customers and their own team full visibility into their operations. RoadEx now has instant access to every step of a container’s journey, on-demand reporting, easy and fast invoicing, and more. They also valued that PortPro’s leadership was not only technology experts, but also had deep expertise from working in the drayage industry, and understood RoadEx’s challenges.
The bottom line? One year later, after implementing PortPro’s TMS, Lisa estimates that RoadEx is saving 14,325 hours this year across Accounting (4,393 hours); Operations (7,028 hours); and Drivers directly (2,904 hours).
Executive Brief
RoadEx’s EVP of Operations, Lisa Wan was ready to make a change after ten years with a legacy system that was not working for them anymore. Lisa selected PortPro based on their superior technology and state-of-the-art customer portal that provides their customers and their own team full visibility into their operations. RoadEx now has instant access to every step of a container’s journey, on-demand reporting, easy and fast invoicing, and more. They also valued that PortPro’s leadership was not only technology experts, but also had deep expertise from working in the drayage industry, and understood RoadEx’s challenges.
The bottom line? One year later, after implementing PortPro’s TMS, Lisa estimates that RoadEx is saving 14,325 hours this year across Accounting (4,393 hours); Operations (7,028 hours); and Drivers directly (2,904 hours).
Executive Brief
RoadEx’s EVP of Operations, Lisa Wan was ready to make a change after ten years with a legacy system that was not working for them anymore. Lisa selected PortPro based on their superior technology and state-of-the-art customer portal that provides their customers and their own team full visibility into their operations. RoadEx now has instant access to every step of a container’s journey, on-demand reporting, easy and fast invoicing, and more. They also valued that PortPro’s leadership was not only technology experts, but also had deep expertise from working in the drayage industry, and understood RoadEx’s challenges.
The bottom line? One year later, after implementing PortPro’s TMS, Lisa estimates that RoadEx is saving 14,325 hours this year across Accounting (4,393 hours); Operations (7,028 hours); and Drivers directly (2,904 hours).
A Better Alternative
Drayage provider serving Long Beach, Los Angeles, and Oakland Ports. The company has built a reputation for being reliable, dependable, and going the extra mile for its customers.
After a decade of running on a legacy system, RoadEx’s EVP of Operations, Lisa Wan, decided it was time for a new TMS that could better help them meet their goals. Lisa and her team were frustrated by the limitations. They wanted a partner to help them operate more efficiently, and provide full transparency and reporting — giving her colleagues the time and freedom to focus on growing RoadEx’s business.
Lisa was impressed by PortPro’s technology — especially its state-of-the-art customer portal, which gives customers instant access to every step of a container’s journey, on-demand reporting, easy and fast invoicing, and more. Lisa loved the fact that PortPro’s leadership were not only technology experts, but also had significant experience working in the drayage industry, and understood RoadEx’s challenges.
One year later, after implementing PortPro’s TMS, Lisa estimates that RoadEx is saving 14,325 hours this year across Accounting = (4,393 hours); Operations (7,028 hours); and Drivers directly (2,904 hours).
A Better Alternative
Drayage provider serving Long Beach, Los Angeles, and Oakland Ports. The company has built a reputation for being reliable, dependable, and going the extra mile for its customers.
After a decade of running on a legacy system, RoadEx’s EVP of Operations, Lisa Wan, decided it was time for a new TMS that could better help them meet their goals. Lisa and her team were frustrated by the limitations. They wanted a partner to help them operate more efficiently, and provide full transparency and reporting — giving her colleagues the time and freedom to focus on growing RoadEx’s business.
Lisa was impressed by PortPro’s technology — especially its state-of-the-art customer portal, which gives customers instant access to every step of a container’s journey, on-demand reporting, easy and fast invoicing, and more. Lisa loved the fact that PortPro’s leadership were not only technology experts, but also had significant experience working in the drayage industry, and understood RoadEx’s challenges.
One year later, after implementing PortPro’s TMS, Lisa estimates that RoadEx is saving 14,325 hours this year across Accounting = (4,393 hours); Operations (7,028 hours); and Drivers directly (2,904 hours).
A Better Alternative
Drayage provider serving Long Beach, Los Angeles, and Oakland Ports. The company has built a reputation for being reliable, dependable, and going the extra mile for its customers.
After a decade of running on a legacy system, RoadEx’s EVP of Operations, Lisa Wan, decided it was time for a new TMS that could better help them meet their goals. Lisa and her team were frustrated by the limitations. They wanted a partner to help them operate more efficiently, and provide full transparency and reporting — giving her colleagues the time and freedom to focus on growing RoadEx’s business.
Lisa was impressed by PortPro’s technology — especially its state-of-the-art customer portal, which gives customers instant access to every step of a container’s journey, on-demand reporting, easy and fast invoicing, and more. Lisa loved the fact that PortPro’s leadership were not only technology experts, but also had significant experience working in the drayage industry, and understood RoadEx’s challenges.
One year later, after implementing PortPro’s TMS, Lisa estimates that RoadEx is saving 14,325 hours this year across Accounting = (4,393 hours); Operations (7,028 hours); and Drivers directly (2,904 hours).
Onboarding Made Easy
Lisa knew her team and colleagues across other departments needed to be onboard and embrace PortPro. She also stressed the importance of setting realistic expectations. From the beginning, Lisa brought in her team and colleagues across Accounting, Operations, and Driver Management teams to see demonstrations of how robust PortPro’s technology is, and how user-friendly the interface is across all functions. She also brought in RoadEx’ drivers to see how easy the driver app is and how much time they can save. Ultimately, everyone benefits from the tools and likes the fact that PortPro helps them be more accountable by having full visibility into their respective areas. While PortPro conducted specialized training for the RoadEx team, they also provided a library of training videos, knowledge-based articles, and daily webinars covering each system function, which is available 24/7.
Onboarding Made Easy
Lisa knew her team and colleagues across other departments needed to be onboard and embrace PortPro. She also stressed the importance of setting realistic expectations. From the beginning, Lisa brought in her team and colleagues across Accounting, Operations, and Driver Management teams to see demonstrations of how robust PortPro’s technology is, and how user-friendly the interface is across all functions. She also brought in RoadEx’ drivers to see how easy the driver app is and how much time they can save. Ultimately, everyone benefits from the tools and likes the fact that PortPro helps them be more accountable by having full visibility into their respective areas. While PortPro conducted specialized training for the RoadEx team, they also provided a library of training videos, knowledge-based articles, and daily webinars covering each system function, which is available 24/7.
Onboarding Made Easy
Lisa knew her team and colleagues across other departments needed to be onboard and embrace PortPro. She also stressed the importance of setting realistic expectations. From the beginning, Lisa brought in her team and colleagues across Accounting, Operations, and Driver Management teams to see demonstrations of how robust PortPro’s technology is, and how user-friendly the interface is across all functions. She also brought in RoadEx’ drivers to see how easy the driver app is and how much time they can save. Ultimately, everyone benefits from the tools and likes the fact that PortPro helps them be more accountable by having full visibility into their respective areas. While PortPro conducted specialized training for the RoadEx team, they also provided a library of training videos, knowledge-based articles, and daily webinars covering each system function, which is available 24/7.
Results
After implementing PortPro, Lisa estimates that RoadEx saves more than 14,325 hours per year, not to mention thousands of dollars saved with fewer demurrage fines. Every aspect of their operation benefits, including:
Accounting has access to load information and documentation faster for billing, tracking payments, and internal and external reports.
Operations have a user-friendly system that gives them 100% visibility into every load; access to an automated appointment setting that saves them from requiring an employee to check up to 20+ sites to book an appointment – making communication easier; and unlimited access to reports, which makes Roadex’s management team and customers happier.
Drivers get a mobile app that gives them clear instructions on their load assignments and guides them on when to upload relevant documentation like PODs and TIRs. Having this information at their fingertips eliminates the manual entries and paperwork trail that led to huge inefficiencies.
For everyone involved, automating all of these processes saves the company countless hours, dollars, and frustration.
RoadEx’s Favorite PortPro Features
RoadEx’s Favorite PortPro Features
RoadEx’s Favorite PortPro Features
Hands down, everyone’s favorite feature is PortPro’s Customer Portal, which serves as their “mission control.” It allows RoadEx’s team to have full visibility into the day-to-day activities and ultimately helps them to better serve their customers.
Early on, RoadEx sent an email to all of their customers announcing that they were using PortPro and sharing all the benefits that directly impacted them. “It saves so much time on emails and unnecessary back and forth,” said Nick Youn, Director of Operations at RoadEx. “We make sure every customer gets training on all the benefits. Everyone loves how user-friendly it is – the access to data and full transparency on every load.” Nick also likes the fact that PortPro regularly upgrades its software, adding new and improved features. “I don’t have to be on top of the technology, especially emerging AI tools – they do that for us,” he said.
Hands down, everyone’s favorite feature is PortPro’s Customer Portal, which serves as their “mission control.” It allows RoadEx’s team to have full visibility into the day-to-day activities and ultimately helps them to better serve their customers.
Early on, RoadEx sent an email to all of their customers announcing that they were using PortPro and sharing all the benefits that directly impacted them. “It saves so much time on emails and unnecessary back and forth,” said Nick Youn, Director of Operations at RoadEx. “We make sure every customer gets training on all the benefits. Everyone loves how user-friendly it is – the access to data and full transparency on every load.” Nick also likes the fact that PortPro regularly upgrades its software, adding new and improved features. “I don’t have to be on top of the technology, especially emerging AI tools – they do that for us,” he said.
Hands down, everyone’s favorite feature is PortPro’s Customer Portal, which serves as their “mission control.” It allows RoadEx’s team to have full visibility into the day-to-day activities and ultimately helps them to better serve their customers.
Early on, RoadEx sent an email to all of their customers announcing that they were using PortPro and sharing all the benefits that directly impacted them. “It saves so much time on emails and unnecessary back and forth,” said Nick Youn, Director of Operations at RoadEx. “We make sure every customer gets training on all the benefits. Everyone loves how user-friendly it is – the access to data and full transparency on every load.” Nick also likes the fact that PortPro regularly upgrades its software, adding new and improved features. “I don’t have to be on top of the technology, especially emerging AI tools – they do that for us,” he said.
Hands down, everyone’s favorite feature is PortPro’s Customer Portal, which serves as their “mission control.” It allows RoadEx’s team to have full visibility into the day-to-day activities and ultimately helps them to better serve their customers.
Early on, RoadEx sent an email to all of their customers announcing that they were using PortPro and sharing all the benefits that directly impacted them. “It saves so much time on emails and unnecessary back and forth,” said Nick Youn, Director of Operations at RoadEx. “We make sure every customer gets training on all the benefits. Everyone loves how user-friendly it is – the access to data and full transparency on every load.” Nick also likes the fact that PortPro regularly upgrades its software, adding new and improved features. “I don’t have to be on top of the technology, especially emerging AI tools – they do that for us,” he said.
How to get in touch
with PortPro
The most advanced modern operating software for drayage carriers, brokers and 3pls built to improve operations, save time, and grow revenue.
How to get in touch
with PortPro
The most advanced modern operating software for drayage carriers, brokers and 3pls built to improve operations, save time, and grow revenue.
How to get in touch
with PortPro
The most advanced modern operating software for drayage carriers, brokers and 3pls built to improve operations, save time, and grow revenue.
How to get in touch
with PortPro
The most advanced modern operating software for drayage carriers, brokers and 3pls built to improve operations, save time, and grow revenue.
How to get in touch
with PortPro
The most advanced modern operating software for drayage carriers, brokers and 3pls built to improve operations, save time, and grow revenue.
How to get in touch
with PortPro
The most advanced modern operating software for drayage carriers, brokers and 3pls built to improve operations, save time, and grow revenue.